phlink Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who register for, access, or use the phlink online gaming platform at phlink.pro. It covers players based in the Philippines who interact with phlink through a web browser or the phlink Android app.

This policy also applies to any personal data collected during the registration process, identity verification (KYC), customer support interactions, payment transactions, and general use of the platform's features — including slots, live casino, sports betting, and all other services available on phlink.

2 What Information We Collect

phlink collects personal information in the following categories:

phlink does not collect payment card numbers or cryptocurrency wallet details. All Philippine Peso transactions are processed through bank transfer, mobile banking, GCash, or Maya — and the relevant payment credentials are handled by those respective services.

3 How We Use Your Information

phlink uses your personal information only for purposes that are directly related to providing the platform and keeping it safe. Specifically, your data is used to:

• Create and manage your phlink account.
• Verify your identity and age as required before enabling real-money activity and withdrawals.
• Process deposits and withdrawals in Philippine Peso through your chosen payment channels.
• Detect and prevent fraud, money laundering, collusion, and other prohibited activities on the platform.
• Respond to your support queries and resolve complaints.
• Send account-related notifications such as OTP codes, deposit confirmations, and security alerts.
• Analyse platform usage patterns to improve the user experience and game selection.
• Enforce our Terms & Conditions and other platform policies.
• Comply with applicable requirements under Philippine law.

phlink does not use your personal data to build advertising profiles or sell access to your information to marketers.

4 How We Share Your Information

phlink does not sell your personal data. We share your information only in the following limited circumstances:

• Service providers — Third-party companies that help phlink operate the platform, including payment processing partners, identity verification services, and IT infrastructure providers. These parties process data only under phlink's instructions and are bound by data protection obligations.
• Fraud prevention and security — Information may be shared with fraud detection services or security partners where phlink reasonably suspects illegal activity on an account.
• Legal and regulatory requirements — phlink may disclose personal data when required to do so by applicable Philippine law, court order, or formal government request. phlink will inform affected users where legally permitted to do so.
• Business transfers — In the event of a merger, acquisition, or sale of all or part of phlink's business, personal data may be transferred to the acquiring entity. Affected users will be notified before their data is subject to a different privacy policy.

Any third party that receives your personal data from phlink is required to handle it in accordance with applicable data protection standards and may not use it for their own commercial purposes.

5 Cookies and Tracking Technologies

phlink uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is being used. The types of cookies we use include:

• Strictly necessary cookies — Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies — Store your preferences such as language settings and game display preferences so you do not need to reset them every session.
• Analytics cookies — Help phlink understand which features are used most, how players navigate the platform, and where issues occur. This data is aggregated and does not identify individual users.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use the phlink platform normally. phlink does not use third-party advertising cookies or tracking pixels for external ad targeting.

6 Data Security

phlink applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and phlink servers.
• OTP-based authentication for account login and sensitive account actions.
• Restricted access to personal data within the phlink team — only staff who need it for their role can access it.
• Secure storage of KYC documents with access logging.
• Regular security reviews of platform infrastructure.

No system is entirely immune to security risks. In the event of a data breach that is likely to result in harm to affected users, phlink will notify those users and relevant authorities in accordance with applicable requirements as promptly as practicable.

7 Data Retention

phlink retains your personal data for as long as your account is active, or for as long as is necessary to fulfil the purposes described in this policy. Specifically:

• Account and transaction records are retained for a minimum period after account closure to support dispute resolution and compliance with applicable requirements.
• KYC identity documents are retained for the period required under applicable Philippine law relating to financial services and fraud prevention.
• Support and communication records are retained for a reasonable period to allow phlink to address any follow-up queries or complaints.
• Technical and device data logs are retained for a shorter period and reviewed or deleted on a rolling basis.

When personal data is no longer needed, phlink deletes or anonymises it in a secure manner. You may request information about the retention period applicable to your specific data by contacting phlink support.

8 Your Rights Over Your Data

As a phlink user, you have the following rights regarding your personal information:

To exercise any of these rights, contact phlink support at [email protected]. phlink will respond to verified requests within a reasonable timeframe. Identity verification may be required before processing your request.

9 Children and Minors

phlink is strictly for players aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. If phlink becomes aware that an account has been created by or on behalf of a person under 21, that account will be closed immediately and all associated data will be handled in accordance with our data retention and deletion procedures.

If you believe a person under 21 has created a phlink account, please contact us immediately at [email protected].

10 Changes to This Policy

phlink may update this Privacy Policy periodically to reflect changes in the platform, applicable law, or our data handling practices. When material changes are made, we will notify registered users through their account contact details and publish the updated policy on this page with a revised review date.

Your continued use of phlink after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the revised terms, please stop using the platform and contact support to close your account.

11 How to Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to raise a privacy-related concern, contact the phlink privacy team:

phlink acknowledges all privacy-related requests within two business days. Complex requests — such as data access or deletion — may take up to 30 days to process, and you will be kept informed of progress throughout.

For general platform support, visit the FAQ page or log in to access the in-app support chat.